Monthly Archives September 2016

How to Fix 3 Common Communication Mistakes Undermining Your Message

Will you accept my apology?”

Expressing regret, explaining the circumstances, offering possible solutions - each attempt at forgiveness only triggered the next round of irritation and new tries to soothe hard feelings.

This was a classic example of a conversation “going around and around in circles.”

Nothing seemed to work. How to break the cycle?

Then a sudden switch of gears.

A simple “I’m sorry” - offered in the listener’s own native language.

Immediately, the objections stopped. The anger disappeared. 

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